get support
get food bank voucher codes
Our food bank works using a voucher code referral system.
We know that anyone can find themselves at crisis point for a number of different reasons.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies in the Hackney community. If they feel you are struggling to put food on the table, they can issue you with a food bank voucher code. These local agencies can also provide longer term support and access to information about resources that can help to address some of the issues behind the reasons for your crisis.
Rooted Finance Referral
If you’re struggling with benefits, debt, or budgeting, please email Help@Hackneyfoodbank.org with details of your circumstances and you will be referred to Rooted Finance who will issue you with a food bank voucher and make an appointment to speak with one of their specialist advisers.
Help through hardship helpline, trussell trust
call: 0808 2082138
The Help through Hardship helpline is a free phone service delivered in partnership with Citizens Advice. Their friendly advisers can help you access the support you need - that may include issuing a referral voucher to Hackney Foodbank.
The below organisations can all issue Hackney Foodbank voucher codes, and will make sure you are connected to wider support:
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Finance and debt advice
Rooted Finance
Managing your finances can be daunting and complicated. They have created free online tools to help you find the right advice and also check to see if you have all the benefits you’re entitled to.
0203 475 8811
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housing
Riverside Engage Hackney
The Service supports people aged 18 years or older, who live in the London Borough of Hackney and those placed outside the London Borough of Hackney (LBH) in temporary accommodation, who have housing related support needs. They can only issue voucher codes to people who are accessing their services.
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addiction and mental health
Turning Point
The City & Hackney Recovery Service is a service for residents struggling with alcohol and substance misuse issues.
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housing
Hackney Council Housing
They can advise you on housing options based on your circumstances. They offer assistance with keeping your home, help to prevent homelessness, support to help you move into privately rented home, advice to help you if you need supported housing
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homelessness
Greenhouse Project
GreenHouse works to help people connect with their environment, to appreciate, care and cultivate growth for themselves as well as our gardens and green spaces.
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financial support and advice
MRS Independent Living
They provide a range of services and projects for older people who would like support, people with disabilities and people confronting mental health challenges.
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advice
British Red Cross Refugee Service
They offer emergency help, one-to-one support and casework, special services for children and families, and family reunions.
020 7704 5670
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family support
Hackney Council Children and Families
They provide support and advice services for children and young people, and their families and carers, including adoption and fostering services and support groups.
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advice
Citizens Advice Bureau East End
They provide free, confidential and impartial advice for communities in Hackney, Newham and Tower Hamlets on the big issues affecting people’s lives.
0808 2082138 (freephone) or 020 3855 4472
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Health and Wellbeing
Shoreditch Trust
Shoreditch Trust's Health and Wellbeing programme supports people to make positive life choices and to take up opportunities to improve emotional, physical and social wellbeing. They can only issue voucher codes to people who are accessing their services.
Mon-Fri 9:30am to 5pm 0203 5599 234 or 0207 0338 500
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crisis support
Hackney Discretionary Crisis Support Scheme
They have decades of experience supporting people who are struggling with finances, looking for extra help or advice with the benefits system, or even facing homelessness.
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Mind
This local charity provides care and support to anyone experiencing a poor mental health problem.
key referral partners
When you contact a referral agency they will take some basic details from you to complete the voucher code. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.
Once you have been issued with an e-voucher, you can exchange this for a parcel of food from your nearest distribution centre.