contact us
Our friendly team are here to help
-
address
The Hackney Foodbank, Wally Foster Community Centre, Homerton Road, E9 5QB
-
phone
020 7254 2464
(Mon-Fri 10am-2pm) -
email
enquiry
Research and press enquiries
Please note, we are unable to connect you with people who visit the food bank at short notice, and may suggest a Hackney Foodbank team member to speak with instead. Participation in any research or interviews will be arranged at our discretion and informed by our capacity at any given time. If you would like to discuss a request, please contact jenna@hackneyfoodbank.org.
COMPLAINTS PROCEDURE
Hackney Foodbank is committed to delivering a high standard of service to anyone who engages with our work but if you should have a complaint, our complaints procedure can be found here.
Free national helpline
080 8208 2138 free to call
(Monday to Friday, 9am-5pm, closed on public holidays)
If you are in financial crisis and live in England or Wales, you can call Help through Hardship for free, for a confidential talk with a trained Citizens Advice advisor.
They can help you to:
address your crises,
maximise your income,
navigate the benefits system, and
identify any additional grants you could be entitled to.
If needed, they’ll issue you with a food bank voucher.
If you need a translator, please tell the advisor. A translator will be provided via Language Line.
If you can’t hear or speak on the phone, you can use Relay UK. Find out how to use Relay UK.
Fair Money Advice Referral
If you’re struggling with benefits, debt, or budgeting, please email Help@Hackneyfoodbank.org with details of your circumstances and you will be referred to Fair Money Advice, who will issue you with a food bank voucher and make an appointment to speak with one of their specialist advisers.