FAQs

Our foodbank works with a range of local agencies that meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Please go to the locations page to find the address and opening times of each of our food bank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that the local community has donated. A typical food parcel includes breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some food banks also provide fresh produce if they are able to.

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

Our food bank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

If you are unable to attend the food bank in person, you can nominate someone to attend on your behalf. This can be a trusted friend, family member or support worker. Importantly, if someone other than you is collecting your food, the agency that refers you must indicate the name of the person in a letter or email to us. Do ensure they are aware of any allergies or dietary requirements you have. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this.